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By Rhick Lars Vladimer Albay
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ILOILO City – After claiming the 90th spot in 2016, Iloilo City has lost its position in the Tholons Top 100 “super cities” for outsourcing this year.
According to the Tholons Services Globalization Index (TSGI) 2017 released at the end of June, Iloilo exited the international rankings for business process outsourcing (BPO) destinations, as other Philippine hubs also slid down the ranks.
In 2016, nine major Philippine cities were included in the list – with Manila ranking the highest at 2nd place worldwide, along with Cebu City (7th), Davao City (66th), Sta. Rosa, Laguna (81st), Bacolod (85th), Dumaguete City (93rd), Baguio City (94th), and Metro Clark (97th).
Dumaguete City, Baguio City, and Metro Clark join Iloilo in falling out of the Top 100. Manila also fell a few rungs in the ladder – from 2nd to 4th place. The remaining Phillipine hubs also dropped in the 2017 standings: Cebu City (12th), Davao City (85th), Bacolod City (97th) and Sta. Rosa, Laguna (100th).
Despite the slumps, Tholons still cites the Philippines as among the “digital nation” leaders.
“The Philippines has been the undisputed leader in customer service [and] BPOs, [being] home to several major multinational corporations,” the report reads. “The city of Manila has become the focus of operations for various industries and has long challenged Bangalore, Mumbai and taken the lead in business process management.”
According to a report by the Philippine Information Agency Region 6, 47 BPO companies are currently operating in Iloilo City, employing some 21,500 fulltime employees.
Tholons is a leading full-service strategic advisory firm for global outsourcing and investments. In this year’s report, they considered innovation, workforce and skills, infrastructure and cost, risk and quality of life, and business catalysts as metrics for the research./PN
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