For startups, success means a constant balancing act between expansion and managing resources in those critical early stages. Outsourcing business processes to the Philippines is an ideal way to help free up more cash by reducing costs and increasing ROI. “For startups working to gain a foothold in a highly competitive global marketplace, partnering with an award-winning outsourcing provider can offer many benefits. First, labor costs can be reduced by as much as 60%. It also provides companies access to a highly skilled workforce who can work on everything from CX, IT, HR, sales and marketing, accounting, and payroll functions,” says Ralf Ellspermann, CEO of PITON-Global, a leading mid-sized contact center in the Philippines.
Here are five ways that offshore partnering can benefit a startup whether they’re in an early seed or expansion stage.
1. Outsourcing labor and costs: Hiring employees is expensive, especially onshore, and startups need their dollars to stretch as far as they can. A premium outsourcing provider in the Philippines saves startups up to 60% on labor costs, freeing up more of their capital to put toward growth. Outsourcing companies in the Philippines can provide a larger workforce on retainer, which can be scaled up or down depending on demand.
2. Outsourcing infrastructure: Startup businesses don’t have large budgets for new infrastructure, and they’re usually looking to keep costs low until they know that the business is sustainable. Outsourcing can provide startups with affordable access to a professional BPO’s enterprise-level technology and infrastructure, better controls and security measures, and more robust service level agreements.
3. Outsourcing CX: A premium call center in the Philippines takes care of your customers 24/7, allowing you to focus on your business. Industry-leading outsourcing providers are experienced in handling everything from basic customer service inquiries to complex technical support queries, providing round-the-clock help to your valued customers.
4. Outsourcing IT: Outsourced IT professionals provide startups with access to a team of seasoned professionals who can monitor and maintain vital components of your business, including your network, servers, and data security. Outsourcing also frees up internal resources so that they can focus on more strategic projects.
5. Outsourcing sales and marketing: Outsourced sales and marketing teams in the Philippines provide startups with the support they need to drive revenue and increase leads, making this a highly valuable service for companies who don’t have the budget or experience to hire dedicated sales and marketing staff. Outsourced sales teams can implement strategies that get results, giving your startup the boost it needs during this critical time of expansion.
“There are so many challenges that startups face, especially in the pre-seed or early seed phases: money and cash flow, time management, staffing, sales, and accounting and tax issues are all important matters that can divert the focus from bringing your product or service to market. Outsourcing these – and other – business processes to the Philippines is an excellent way to meet this challenge” explains Ellspermann. The Philippine BPO industry is extremely robust, generating USD28 billion in revenue in 2021, and offers highly skilled labor with excellent English proficiency. Premium vendors also bring world-class technology and infrastructure to the table, that can scale and grow with your business and offer significant cost savings compared to implementing and maintaining those platforms on your own.
“Outsourcing creates a win-win situation for both the startup and the BPO in the Philippines, enabling your business to get off the ground more quickly and helping you compete on a global scale with much larger competitors. Startups can focus on what they do best by working with outsourcing providers in the Philippines, as they help businesses reduce costs while increasing ROI, which is invaluable in these early stages of growth and development,” says Ellspermann.
