ILOILO City — The Land Transportation Office (LTO) has launched a nationwide digital reporting initiative that allows the public to directly report traffic violations online, through social media, and via hotline services as the agency faces mounting public complaints and increasing pressure to improve road safety and enforcement.
Dubbed “I-Report Mo Kay LTO Chief,” the program aims to streamline traffic violation reporting and strengthen public participation in monitoring road discipline across the country, according to LTO Region 6 director Atty. Gaudioso Geduspan II.
The initiative comes as the Anti-Red Tape Authority (ARTA) identified the LTO as the government agency with the highest number of public complaints based on March 2026 data, while also placing among the top 10 most complained-about agencies in 2025.
Geduspan said the program introduces multiple reporting channels to make the process more accessible and convenient for motorists and concerned citizens.
He highlighted the program’s online reporting capability, allowing individuals to submit complaints conveniently through the official LTO websites: www.lto.gov.ph and www.ltoncr.com.”
The LTO has also integrated Facebook Messenger through the official Land Transportation Office – Philippines page and the LTO-6 Digital platform to accommodate reports and concerns from the public.
For direct assistance, the agency established hotline 1342-586 where complaints and traffic concerns may also be reported.
Geduspan said LTO chief Assistant Secretary Markus Lacanilao is personally monitoring the implementation of the initiative to ensure that all complaints are acted upon promptly and seriously.
According to Geduspan, complainants are encouraged to submit substantial evidence such as photographs, videos, and other supporting documents to strengthen their reports and allow authorities to act swiftly.
The LTO assured the public that complainants’ identities would remain confidential to encourage transparency and wider public participation in reporting violations.
Once a complaint is validated and found to have merit, the LTO will issue a show-cause order directing the respondent to explain within three to five days.
Geduspan stressed that all forms of legitimate traffic violations may be reported under the new system, but warned against filing fabricated complaints.
He said individuals found to have submitted false reports may also face investigation and possible sanctions from the agency.
The LTO said the initiative is expected to improve coordination between motorists and traffic authorities while helping strengthen road safety and accountability nationwide./PN
