BACOLOD City – The Land Transportation Office–Negros Island Region (LTO-NIR) has warned public utility and ride-hailing drivers against harassing, threatening, or verbally abusing passengers, stressing that such behavior will not be tolerated in the public transportation system.
The warning came following the issuance of a Show Cause Order (SCO) against a transport network vehicle service (TNVS) driver accused of making offensive, threatening, and harassing remarks toward a passenger.
The agency’s Intelligence and Investigation Unit (IIU) served the order at the respondent’s residence after receiving the passenger’s complaint.
The LTO-NIR said the SCO forms part of its administrative proceedings, giving the driver an opportunity to explain his side and respond to the allegations before the agency determines whether further action is warranted.
The agency emphasized that passenger safety, welfare, and dignity must be upheld by all transport service providers.
It warned that abusive language and threatening behavior undermine public trust and violate the standards of professionalism expected of drivers.
“Passenger welfare and respect are non-negotiable,” the LTO-NIR stressed, reiterating its commitment to act on complaints involving driver misconduct and protect the commuting public.
OIC Regional Director Jeck D. Conlu said the agency would continue to hold transport service providers accountable while ensuring that administrative due process is observed.
The LTO-NIR also reminded drivers and ride-hailing operators to maintain courteous, responsible, and professional conduct in dealing with passengers throughout the Negros Island Region./PN
