Better service seen with revision of prov’l gov’t’s Citizen’s Charter

ILOILO – With the revision of the provincial government’s Citizen’s Charter, a more efficient service is expected from it.

The Citizen’s Charter is an official document that communicates in simple terms the information on the services provided by the government to its citizens, said Alma Ravena, chief of the provincial capitol’s Human Resource Department (HRM).

Then governor Arthur Defensor Sr. signed an Executive Order (EO) that implemented the second edition of the provincial government’s Citizen’s charter last week.

The EO was pursuant to Republic Act 11032 (An Act Promoting Ease of Doing Business and Efficient Delivery of Government Services, Amending for the Purpose Republic Act 9485, otherwise known as the Anti-Red Tape Act of 2007).

The new edition was launched at Casa Real de Iloilo or the old provincial capitol.

“We follow the Citizen’s Charter standards but along the way, we review it and we amend some aspects like the time requirement needed for a certain transaction,” Ravena said.

The first edition of the provincial government’s Citizen’s Charter was printed in 2009 during the time of then governor Niel Tupas Sr. It contained the Vision, Mission, Service Pledge, Service Standards of Offices, Feedback, and Redress Mechanism.

Ravena said the department heads were responsible for the review of its frontline services.

“There had been amendments on the past 10 years after the first edition was published and now it was formally consolidated into one whole document,” she said.

Services included in the second edition were:

* services in laboratories and consultations in 13 district hospitals in the province

* processing of documents in the Assessor’s Office

* processing of tax payment at the Treasurer’s Office

* access to legal advises from the Provincial Legal Office

* catering of walk-in applicants in the Human Resource Department, among others. (PNA/PN)


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