ILOILO City – Between January to September 2018 the 8888 citizens’ complaint hotline managed by the Civil Service Commission (CSC) received 168 complaints against local government units (LGUs) and government agencies in Western Visayas.
Most of the complaints (31) were directed against LGUs, according to CSC regional director Rodolfo Encajonado.
The rest of the complaints were against government agencies. The five with the most complaints were the following:
* Land Transportation Office – 25
* Bureau of Internal Revenue – 15
* Home Development Mutual Fund – 12
* Social Security System – 12
* Philippine Statistics Authority – 11
The other government agencies received less than 10 complaints, said Encajonado.
“Most of the complaints were about the delayed actions taken by the agencies. ‘Yung iba, disrespectful ang personnel,” he revealed.
The CSC forwards to the concerned agencies the complaints it receives for proper action.
The 8888 hotline is a 24/7 national public service number known officially as the “Citizens’ Complaint Hotline” and “President’s Hotline” introduced on Aug. 1, 2016 by President Rodrigo Duterte to allow members of the public to report poor government front-line service delivery and corrupt practices in all government agencies, government-owned and -controlled corporations, government financial institutions and other instrumentalities of the government.
Duterte said the complaints hotline is one way of eradicating corruption in government.
Callers are asked to identify the government employee and agency being complained, date and details of the incident, their proposed solution, and contact details.
Calls made to 8888 are free of charge. When using cellphones, however, calls are charged regular rates.
Once the prank caller is traced, charges may be filed against him/her by the Department of Justice in courts.
The President tasked the CSC to manage the hotline under the supervision of the Office of the Cabinet Secretary which coordinates with the Office of the Special Assistant to the President and the concerned government agencies.
The goal is to have prompt resolutions to public grievances and to provide feedback on the actions taken on citizens’ concerns within 72 hours.
Before the introduction of the 8888 hotline, citizens seeking to make a complaint about a service provided by a government official would have to dial 1-6565 or the Contact Center ng Bayan (CCB) hotline of the CSC established in coordination with the Information and Communications Technology Office – National Computer Center of the Department of Science and Technology to support the implementation of Republic Act 9485 or the Anti-Red Tape Act of 2007./PN