MANY global businesses are heading to our shores for good reason. Not too long ago, having a global outsourcing base in the Philippines was a hush-hush competitive advantage for many global businesses seeking to scale. But the cat’s out of the bag, and many of the world’s top 500 soon realized that the Filipinos’ English proficiency, neutral (and highly trainable) accent, favorable labor costs, highly skilled workforce, and government incentives (among many other factors) are exceptional combinations they couldn’t get anywhere else.
The Philippine BPO industry’s growth isn’t expected to slow down any time soon.
For one, the cost-cutting measures of many foreign companies coupled with the global economic slowdown foreshadow bigger demand. As per the IT and Business Process Association of the Philippines or the IBPAP, the industry could create as much as US$35 billion in revenues in 2023. This is because organizations will continue to outsource and many will opt to use global business services to fulfill cost optimization initiatives.
A survey by the IBPAP found that most investments will stem from the game development and animation sector, cybersecurity firms, contact center agencies, financial technology services, internet providers, healthcare, IT solutions, and shared services centers.
Manila, Cebu, and Davao continue to be popular information technology – business process management (IT-BPM) locations but businesses shouldn’t be surprised to find even more lucrative options in Iloilo, Pampanga, and Laguna.
Post-pandemic, things are looking great as well. IBPAP reported that the BPO sector has beaten its 2022 targets. The number of full-time employees increased by 8.40 percent (121,000), which brings the total industry headcount in 2022 to 1.57 million.
$32.50 billion in revenues for 2022 has also been confirmed.
As for office space, Leechiu Property Consultants disclosed that IT-BPM accounted for 466,000 square meters (sqm) of office real estate use or 48 percent of the total demand for office space nationwide. This figure represents an 81 percent growth from 257,000 sqm. in 2021.
Why should businesses head to the Philippines?
Despite the dramatic political scenery, the Philippines continues to display major improvements in its business environment compared to previous years. Many of the advances are closely linked to BPO initiatives, a supportive national and local government, and a focused academe.
Further, as one of the country’s major sources of revenue, the Board of Investments (BOI) has given local fiscal and non-fiscal incentives such as tax holidays to BPOs. Special Economic Zones (PEZA) which allow BPOs to enjoy tax exemptions, tax income holidays, and permanent residence status for foreign investors and family members are all in place.
Enjoy the advantages of a Philippine-based BPO.
Talk to us.
NEARSOL is a US-based BPO and service company that offers clients custom-design solutions. With major hubs in Manila and Iloilo, it began operations in 2011 and has since gained a strong presence in the Latin American regions, the Caribbean, and the Asia Pacific, winning many awards for quality and service along the way. Most recent of which is its Great Place to Work-Certified™ Recognition, a global accreditation that tells stakeholders what employees think of the company culture.
Visit our LinkedIn to learn more about our company and our global footprint./PN
