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[av_heading heading=’Safety of Bacolod call center agents a priority’ tag=’h3′ style=’blockquote modern-quote’ size=” subheading_active=’subheading_below’ subheading_size=’15’ padding=’10’ color=” custom_font=” av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” admin_preview_bg=”][/av_heading]
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BACOLOD City – The safety and welfare of call center employees in their workplaces is the priority agenda in the 2018 planning of the Bacolod-Negros Federation for Information and Communications Technology (BNEFIT).
This is the organization’s response to the recent fire incident in a Davao City mall which houses a business process outsourcing (BPO) company. Thirty-eight call center agents died in the blaze.
BNEFIT executive director Jocelle Batapa-Sigue, who is also a trustee of the National Information and Communications Technology Confederation of the Philippines, said malls offering spaces to BPO companies must understand the nature of the call center business.
She added that malls must always take measures to protect the lives and welfare of the workers.
BPO facilities must also employ the highest degree of safety and emergency measures, Batapa-Sigue stressed.
Batapa-Sigue said 80 percent of the BPO companies operating in this capital city are accredited by the Philippine Economic Zone Authority (PEZA).
PEZA initiates regular annual and periodic inspections to maintain facility standards in the BPO firms.
Regular fire drills and emergency and evacuation measures are also conducted, she said.
The city hosts large-scale call center firms like Convergys, Teleperformance, Teletech, and PanAsiatic solutions. (PNA/PN)
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